This quarter’s Agency Priority Goal updates (September 2022) are now posted on Performance.gov, which describe how more than 80 APGs are helping agencies across government advance a range of initiatives, include customer experience, equity, and more. One more year remaining to meet targeted objectives!
#CXDay 2022 – October 4 via Social Media
Is your federal agency making strides in Customer Experience or measurably improving services to Americans? If so, help celebrate and champion CX in government on social media on this date – Twitter, LinkedIn, Facebok, and more! See the Toolkit!
UVA Darden School
A good strategist understands that the future unfolds in ways that are unforeseeable as frequently as they’re predictable. The Scenario Planning Tool has the benefit of forcing all decision-makers to set aside their assumptions about the future and to embrace contingency planning for multiple possibilities, for exogenous shocks and for crises, considering the risks and opportunities they may entail.
Evaluation and Auditing: Oversight of DATA Act Implementation (Webinar – Oct. 12, 1 p.m. Eastern)
Data Foundation/U.S. Government Accountability Office
Evaluations of how federal agencies implemented the DATA Act are examples of how GAO and the IG community support, coordinate, and leverage evaluative activities guided by practices in the GAO Yellow Book (Government Auditing Standards). Taken as a whole, these evaluations also provide powerful examples of the benefits and challenges of conducting “real time” audits of a complex, government-wide reform initiative.
Resource of the Week: Tennessee’s Evolution to Banking on Data
State leaders have prioritized the use of data and evidence in decision-making, creating an Office of Evidence and Impact in 2019. OEI works across state government to advance the use of data and evidence-based policymaking and budgeting.