Category Archives: Uncategorized

A Missed Opportunity Government Executive (Shelley Metzenbaum) Federal agencies’ quarterly performance updates, short- and long-term strategic plans, and annual performance reports deserve more attention. Six-Month Update on Federal Customer Experience Executive Order OMB Federal CX Team; Performance.gov  Over the past six … Continue reading →

Does Strategic Planning Improve Organizational Performance? Public Administration Review (Bert George, Richard Walker, Joost Monster) This article undertakes a meta-analysis of 87 correlations from 31 empirical studies and asks, Does strategic planning improve organizational performance? A random-effects meta-analysis reveals that strategic … Continue reading →

Understanding Goal Formation in Strategic Public Management Public Management Review (John Bryson) Organizational goals lie at the heart of strategic public management. While research has centered on the performance impact of organizational goals and goal clarity, the field remains unclear … Continue reading →

The ASPA Center for Accountability & Performance has been targeted by scammers! If you get a text congratulating you as a recipient of a CAP award and to call a certain person and number to claim “a total cash award … Continue reading →

Performance Measurements Can Help Programs. It Can Also Hurt Them IBM Center for The Business of Government (Barrett & Greene)          In the decades that we’ve researched state and local government management, we’ve often written about the critical ways in which … Continue reading →