Analytics/Evaluation
Dean Silverman, IRS: Conversations on Using Analytics to Improve Mission Outcomes
Brian Murrow, Business of Government
Dean Silverman, Senior Advisor to the Commissioner in the Office of Compliance Analytics for the Internal Revenue Service, maps analytics to business values.

Collaboration
Lessons from a successful research-to-practice collaboration: An interview with Carolyn Heinrich, Professor, University of Texas-Austin
Andy Feldman, Gov Innovator Blog
How can partnerships between the public sector and academic researchers help programs and policies to achieve significantly better results?

Customer Service
A Mixed Verdict on Customer Service at Five Agencies
Charles Clark, Government Executive
GAO found that that all five agencies provided customers with opportunities to submit feedback, including comments and complaints, but none of the agencies’ standards included all of the key elements of customer service standards—goals, measures and transparency.

Innovation
Cobert: Technology, innovation key to OMB’s management agenda
Michael O’Connell, Federal News Radio
Technology is transforming daily life and agencies need to harness that innovation to make government work better.

Open Government
New Socrata Benchmarking Study Details Open Data Attitudes Across the U.S.
Michael Grass, Government Executive
80 percent of federal-, state-, county- and city-level government respondents indicated that they will invest the same or more in open data within the next six months.