How Do You Measure the Effectiveness of Government?
Paul Eder, Government Executive
Understanding the citizen’s perspective can drive quality data and decisions.
Veterans Affairs Deputy Teams with Boss on Corporate-Style Reforms
Charles Clark, Government Executive
Deputy Secretary promises “sea change” in managing for customer needs.
What Kind of Leader Are You?
John Kamensky and Micheal Keegan, Business of Government
There are three types of leaders: strategic leaders, operational leaders, and network leaders.