Accountability and Performance Weekly – June 18-24

Performance Management
How Some Agencies Are Escaping GAO’s High-Risk List
Charles Clark, Government Executive
Sen. Carper holds unofficial “roundtable” to showcase efforts at FDA, DHS, Defense and NASA.

Failure-Proofing Government
John Bernard, Governing
Comprehensive performance management is the key for the long term. But for the short term, there’s nothing wrong with a Band-Aid.

Customer Service
Successful Government Leaders Adopt Design-Focused, User-Centric Way of Working
Jessica Mulholland, Government Technology
In business and increasingly in government, there’s a growing realization of the importance of design in everything from customer experiences to societal problem solving.

Sweat the Small Stuff
Brian Elms, Governing
At Denver’s innovative Peak Academy management program, there’s a big focus on celebrating small-scale wins.

Senior Executive Service Faces ‘Pivotal Moment’ on Cusp of Next Administration
Kellie Lunney, Government Executive
Report details some agencies’ efforts to infuse new life into the aging elite career corps.

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