Accountability and Performance Weekly – May 19-25

OMB Wants To Strengthen a Learning Culture in Government
Andrew Feldman and Nick Hart, Government Executive
Learning agendas help agencies set priorities for studies that government needs for future decisions.

Customer Service
Top OMB official: Agencies need to untangle ‘morass of data’ to improve customer service
Jory Heckman, Federal News Radio
The deputy director for management at OMB says better customer service means more than just modernizing IT.
Let’s Flip the Script on Customer Experience
RJ Krawiec, Route Fifty
Customer experience is about more than customer satisfaction.

All Agencies Can Now Buy Innovative Tech at Shark-Tank Speed
Anne Laurent, Government Executive
Thanks to a new GSA program, every agency can benefit from authority formerly limited to Defense and Homeland Security.
Is ‘Innovocracy’ Hurting the Public Sector?
Katherine Barrett and Richard Greene, Governing
Massachusetts’ comptroller thinks so.
Living Labs: Implementing Open Innovation in the Public Sector
Mila Gascó, Government Information Quarterly
This article explores how public value can be created by communities built around collaboration.
How Adaptive Strategy Is Adapting
Dana O’Donovan, Gabriel Kasper, and Nicole L. Dubbs, Stanford Social Innovation Review
New developments from the disciplines of innovation, data science, and implementation management show that good strategy isn’t just about setting your destination and path, it’s also about how you execute and adjust over time.
What’s New in Civic Tech: Bloomberg Announces $42 Million Addition to What Works Cities Initiative
Zack Quaintance, Government Technology
Michael Bloomberg has announced an additional $42 million investment in Bloomberg Philanthropies’ What Works Cities program.

OPM: Agencies Should Provide Better Training for Supervisors
Erich Wagner, Government Executive
The Office of Personnel Management told agencies that the results of a governmentwide survey show they must do a better job of training managers and supervisors throughout their careers.
5 recommendations for how to improve federal managers
Jason Miller, Federal News Radio
To help improve the training of new and existing managers, OPM is making five recommendations to help improve accessibility, adequacy and effectiveness of supervisory training.

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