Accountability and Performance Weekly – November 10-16

Performance Management
OPM Grants Greater Flexibility With Senior Executive Personnel Appraisal Systems
Erich Wagner, Government Executive
Officials, senior executives group tout the changes as a move toward results-oriented compliance.

OPM to alleviate long-felt burdens on senior executive performance review process
Nicole Ogrysko, Federal News Network
The Office of Personnel Management announced a series of changes that it said will alleviate existing burdens on agencies to prove their senior executives are meeting mission goals.

Customer Service
Trump admin looks to overhaul Paperwork Reduction Act to ease customer service overhaul
Jory Heckman, Federal News Network
Despite the momentum gathering around the Trump administration’s priority around transforming customer service in government, agencies still face challenges getting feedback from the public under the PRA.

What’s UX, what’s UI and what’s the hype?
Andrew Griffiths and Josh Wilson, FedScoop
Websites need to work the way users want them to work while allowing the owning organization to achieve their goals. Enter the practice of User Experience (UX) and the focus on User Interface (UI).

Innovation
First ‘Pay for Success’ Project for Veterans Underway
Liz Farmer, Governing
The VA is working with states and cities to use the innovative financing approach to help veterans with PTSD find gainful employment. If it’s successful, the payoff for investors is big.

Pay for Success offers support for unemployed veterans with PTSD
Kimberly Burrowes, Urban Institute
Many US veterans with PTSD remain undiagnosed or do not seek treatment. A pay for success project for the VA is hoping to change that, and it’s the first multistate PFS project to focus on veterans.

The New VA.gov Shows What’s Possible For Government Tech After the Healthcare.gov Disaster
Michael Coren, Government Executive
Expect to see more Silicon Valley–style site design in Washington, DC.

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