Author Archives: aspacap

Analytics/Evaluation The Big Deal About Big Data Donald Kettl, Government Executive Ten reasons why big data is more than just the next step in the ongoing evolution in government performance. Justice taps big data in investigations Mark Rockwell, Federal Computer … Continue reading →

Performance Management Next Steps in Improving Government Performance John Kamensky, Business of Government Have government reformers put the chicken before the egg? For years, their attention has been on improving performance by focusing on program results. Reflections on Reform: Implementing … Continue reading →

Performance Management Which Management Initiatives Had the Biggest Impact Over the Past 20 Years? John Kamensky, Business of Government A new survey identifies four sets of management initiatives that have had the greatest impact on government management efforts over the … Continue reading →

Customer Service How A Chief Customer Experience Officer Could Transform Government Martha Dorris, Government Executive Improving the public’s experience with government just makes sense. Innovation Here’s How to Stop Squelching New Ideas, Advisory Board Tells DoD Patrick Tucker, Nextgov A … Continue reading →

Analytics/Evaluation Doing Evidence Right Shelley Metzenbaum and Steven Kelman, PA Times Program evaluations should not be used primarily to define programs as “effective” or “ineffective,” but to help find ways to improve. Making government services more efficient: Introducing the ‘evidence … Continue reading →