Category Archives: Uncategorized

Performance Management So Long to the Cubit and Ad Hoc Performance Metrics John Kamensky, Government Executive Cross-agency benchmarks support data-driven decision-making. Agencies Should Celebrate Their Accomplishments Howard Risher, Government Executive There is no better way to motivate high performance than … Continue reading →

Performance Management Innovation metrics can help CIOs improve performance Sam Ufret, Federal News Radio Through dashboards, scorecards and heat maps, CIOs can make more informed decisions faster. But things like performance and innovation of the CIO shop itself are harder … Continue reading →

Performance Management GE Saw the Light on Performance, Government Should Too Howard Risher, Government Executive The answer is not to end employee reviews, but to make them better. Customer Service Maximizing the effectiveness of customer service Kris van Riper and … Continue reading →

Performance Management Seven keys to success to your agency’s next strategic review Federal News Radio Interview with Chris Mihm on best practices for carrying out strategic reviews outlined in a recent GAO report. Cracking the code on past performance Mark … Continue reading →

Performance Management Why Evidence-Based Policymaking Is Just the Beginning Susan Urhan, Governing In delivering social services and other programs, measuring effectiveness is critical. As Companies Shed Annual Reviews, Should Government Follow Suit? Howard Risher, Government Executive The point is not … Continue reading →