ASPA Center for Accountability & Performance

Biden Customer Experience Initiative to Assess Performance

White House

In a new executive order, the Biden Administration “will work to identify and define critical services that meet customers’ needs and expectations, assess performance delivery and report it publicly, incorporate customer feedback during each interaction, and ultimately ensure services deliver a better experience to the public.”

ICMA Award for Performance Management

International City/County Managers’ Association

As part of ICMA’s efforts to advance the practice of professional local government management, it awards certificates each year to recognize programs that instill a culture of performance management, pursue comparative analysis and data-informed decision-making, and promote transparency. Here is the list of certificate recipients in 2021, also organized by nine leading practices in use.

Resource of the Week: Florida’s Office of Program Policy Analysis & Government Accountability

State of Florida

OPPAGA is a research arm of the Florida Legislature. It supports the legislature by providing data, evaluative research, and objective analyses that assist legislative budget and policy deliberations. Its website provides access to hundreds of past reports, organized by policy area and by agency.

Rooting for the Infrastructure Implementation Task Force

Government Executive (Ed DeSeve)

In November, President Biden signed an executive order establishing the Infrastructure Implementation Task Force. It will be co-chaired by Brian Deese, head of the National Economic Council, and Mitch Landrieu, Infrastructure Implementation Coordinator. This is a great first step toward implementing the very clear mission of the Infrastructure Investment and Jobs Act (IIJA).

A Look at How 150 Local Governments are Planning to Use Their Federal Recovery Funds

RouteFifty/Results for America

For those interested in how local governments across the U.S. intend to use billions in pandemic aid provided under the American Rescue Plan Act, a new online tool released Thursday is worth taking a look at.

White House Guidance Encourages Agencies to Cooperate with Watchdogs

Government Executive

The White House, in a 7-page memo, instructed agencies on Friday on how best to cooperate with their watchdogs who often have contentious relationships with those they oversee.

White House Aims to Bolster Government Watchdog Independence

NBC News

Gene Sperling, the White House’s American Rescue Plan coordinator, said the oversight is also modeled on how Biden worked to ensure that the stimulus money approved during the Obama administration was spent properly.

Rapid-Cycle Evaluation in Social Services

TechSoup Global Network

An annotated bibliography: what is it, how it is currently used, and in what fields.

Behind the Scenes: Pathways to Work Clearinghouse

U.S. Department of Health & Human Services, Administration on Children & Families – YouTube Video (4:50)

Describes how the Pathways to Work Clearinghouse can be used to identify evidence-based programs that improve outcomes of different interventions.

Resource of the Week: New York City Mayor’s Office of Operations

A one-stop webpage with links to the citywide performance reporting system, its customer service metrics, its data analytics office, its open data sets, the mayor’s annual management report, and more. In over 100 languages!

Biden Administration Details Initial Vision, Three Top Priorities Under President’s Management Agenda

Federal News Network

The Biden administration on Thursday laid out the vision for its President’s Management Agenda, detailing three broad goals and four values that will drive a multi-year, multi-faceted effort throughout the government.

Biden’s Management Agenda Puts Feds Front and Center

Government Executive

The management agenda outlines four strategies for empowering federal employees . . . . [and] every member of the President’s Management Council signed on as an author of the report,

Why Biden’s Presidential Management Agenda is a Big Deal

Government Executive (Don Kettl)

The release of each new administration’s president’s management agenda predictably raises the question, “Is this a big deal?” For the new Biden PMA, the answer is a clear “yes,” in subtle and surprising ways. 

State Highway Performance: Where Does Your State Rank?

Governing

A new report by the Reason Foundation ranks state highways on their cost effectiveness. The categories analyzed in the report include such things as spending per mile of highway, administrative costs per mile, the condition of urban and rural pavement, traffic fatalities and deficient bridges.

How New Mexico Has Become a Leader in Evidence-Based Policymaking

Barrett & Greene (Charles Sallee)

New Mexico stands “at the forefront of states engaging in evidence-based policymaking,” according to a Pew Charitable Trusts brief published this year.

Resource of the Week:  Evidence-Building and Evaluation in Government

Kathryn Newcomer and Nick Hart

This new book provides a road map for evaluators doing business within or for government, and public managers who are expected to assess and use evidence generated by a large variety of evaluation approaches. The book provides checklists and how-to guidance to help students and other readers develop skills in important activities such as assessing the quality of evidence claims and developing theories of change.

More Federal Agencies Report Using Performance Data

NextGov

More federal agencies made operational decisions based on performance data than in prior years, showing progress meeting the goals of the Foundations for Evidence-Based Policymaking Act according to a survey conducted by the Government Accountability Office. 

Pathways to Work: Evidence Clearinghouse

U.S. Department of Health and Human Services, Administration for Children & Families

The Pathways to Work Evidence Clearinghouse is a comprehensive, transparent, and systematic assessment of the effectiveness of interventions designed to help job seekers with low incomes succeed in the labor market.

County-Level Plans for Use of Rescue Plan Recovery Funds

National Association of Counties

NACo has created a collection of planned ARPA Recovery Fund investments, sourced from official county documents such as the State and Local Fiscal Recovery Fund (SLFRF) Recovery Plan Performance Reports, county press releases or other county budgeting materials. The searchable database includes 187 plans, 150 of which are Recovery Plans. SLFRF Recovery Plans contain detailed project performance data, including information on efforts to improve equity and engage communities for counties with populations above 250,000.

How to Make Your Performance Review Process Less Painful

Government Executive

If you’re a leader in an organization that puts a lot of effort into the annual performance review process, here are three ideas that can make the annual review process more meaningful and help set you and your team up for success.

Chattanooga’s Data-Driven Mission to End Veteran Homelessness

What Works Cities

In 2014, the city set out to house all of the city’s homeless veterans by 2016. They canvassed the city to track down every homeless veteran and found 184. They then began to hold weekly meetings with case managers and city officials, using a dashboard to track progress. It partnered with other agencies and nonprofits, and created a taskforce to get veterans into housing, cutting the time from 300 to 60 days. This use of data-driven techniques was then applied to other realms.

Resource of the Week:   Tools for Decision Making: A Practical Guide for Local Government

David Ammons and Dale J. Roenigk (2022) 3^rd edition. Routledge Publishers

This brand-new third edition is written in an easy-to-read style with an emphasis on providing practical assistance to local government practitioners, it features analytic methods selected for their relevance to everyday problems encountered in city and county governments.