Accountability and Performance Weekly – January 7-13

Performance Management
Memo to the President: Performance Accountability, Evidence and Improvement
Shelley H. Metzenbaum and Robert Shea, Government Executive
Bipartisan reflections and recommendations for the next administration.

The Tricky Psychology of Holding Government Accountable
Julie Beck, Government Executive
Accountability doesn’t always help people make better decisions. When it comes to elected officials, this gets extra challenging.

The Problem With Evidence-Based Government
Mark Funkhouser, Governing
There’s a big challenge that advocates need to recognize.

Civic Collaboration’s Essential Elements
Otis White, Governing
Governments are good at a lot of things, but innovation isn’t one of them. That’s where partners come in.

Let’s Make a Pact: States Increasingly Problem Solve Together
Katherine Barrett and Richard Greene, Governing
They often fall under the radar, but compacts are becoming a top tool for managing interstate issues.

Customer Service
How the Trump Administration Could Advance Customer Service
Stephanie Thum, Government Executive
For those who have been working to make government services more citizen-centric, there’s a tremendous opportunity to advance the customer agenda within government and take it to a higher level.

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