Performance Management
The Path to Better Management of Government’s Huge Programs
Alan Balutis, Dan Chenok, Greg Giddens, Stan Soloway and Jim Williams, Government Executive
With the enactment of the Program Management Improvement and Accountability Act, the federal government has the opportunity and mandate to address two long-standing challenges: delivering successfully on large-scale change initiatives and addressing the dearth of well-qualified program managers.
Trump’s Big League Management Agenda
Donald Kettl, Government Executive
Using mission to drive strategy makes eminent sense, but there are many ways to game the strategy.
Cincinnati Retrospective on Data-Driven Efforts Shares Methodologies, Successes
Eyragon Eidam, Government Technology
After diving headlong into the world of performance-driven local government, Cincinnati officials have released a retrospective on their experiences for other jurisdictions to draw on and learn from.

Reorganization
Trump Team Plans to Rebuild Government ‘Starting from Scratch’
Charles Clark, Government Executive
Where the Clinton administration tried to “reinvent government,” the Trump administration plans to rebuild government “starting from scratch.”
White House ends hiring freeze, mandates workforce, mission restructuring
Jason Miller, Federal News Radio
A memo issued by OMB Director Mick Mulvaney outlines a series of actions agencies need to take around reducing the number of employees, improving how they measure employee performance and restructure their mission areas.
The Potential Pitfalls of Trump’s Plan for Agencies to Transform Themselves
Eric Katz, Government Executive
Agencies can implement some changes on their own, but even those efforts could prove difficult.
The decluttering of the federal bureaucracy starts now
Jason Miller, Federal News Radio
An interview with Linda Springer, a senior adviser at the Office of Management and Budget.
To earn feds’ support on gov’t restructuring, OMB may need a different message
Nicole Ogrysko, Federal News Radio
Federal management experts say the White House could improve the message it’s sending to federal employees of its plan to overhaul and restructure the federal government.
Lawmakers have a unique role to play in government reorganization
Meredith Somers, Federal News Radio
The Trump administration’s government reorganization directly impacts federal agencies, but Congress will have its work cut out as lawmakers balance their own jurisdictional priorities with policy and personnel changes.

Customer Service
What Government Can Learn from Business about Customer Experience
Kathy Conrad and Eric Keller, Government Executive
There are many areas in which federal leaders can learn from the business community about how to provide a better customer experience.

Leadership
Without Reforms, SES May Not Be Ready for 21st Century Government
Ronald Sanders and Terry Gerton, Government Executive
Government’s executive corps faces critical demographic and structural challenges.